Microchipping
Most Vets, Pet Rescue Centres and Dog Wardens should be able to microchip your pet. You can also contact Pet ID and we will help you find the nearest professional who is qualified to implant microchips.
When your pet is microchipped, you may be asked to fill out a registration form and send it to Petlog. Alternatively, the professional implanter can do this for you online. If you are a pet professional and wish to register as an implanter, you need to contact Petlog directly and follow their registration instructions.
Once your pet is microchipped, an annual check is recommended, especially if you are using the Pet Travel Scheme. However, you must make sure that you keep your contact details up to date, so that if your pet goes missing, we can find you too. You can check your details by calling Petlog on 0844 4633 999 or by visiting the Petlog website
Contact Petlog on 0844 4633 999 and they will amend your details for a one-off fee of £10 which includes Petlog Premium membership. From then on, all changes are free, no matter how many times you need to update your details.
The cost of the microchip includes basic lifetime registration with Petlog. Petlog is a non-profit making organisation, but to allow the database to function 24/7 there has to be a small charge. Please note, this is a one-off fee and includes Petlog Premium membership with unlimited changes to your details for the lifetime of your pet.
The Control of Dogs Order 1992 states that dogs in public places must wear a collar or tag with the name, address and postcode of the owner on it. Your telephone number is optional but advisable. Petlog recommends that your microchip number or Petlog ID number should not be put onto tags.
No, the microchip is passive so it only responds to the radio wave sent out by a microchip scanner. If your cat is microchipped, it can still come and go as it pleases using its tag-controlled cat flap. However, when scanning the chip, we would suggest any magnetic collar is removed first.
If you want to use the Pet Travel Scheme when travelling abroad, you will need to have your pet microchipped before leaving the UK. Otherwise microchipping is not compulsory; but for peace of mind, it is probably the best way to be reunited with your pet if ever they were to get lost.
You should call Petlog immediately on 0844 4633 999 and report your pet missing. Missing dogs should also be reported to your local authority’s animal warden service. All other pets should also be reported to local vets and rescue centres. Petlog Premium members can download a missing pet template from the Petlog website to help advertise their missing pet.
Yes, our microchips can be read by all ISO pet microchip scanners worldwide.
All Pet ID microchips are ISO FDXB compatible and conform to ISO standards 11784 and 11785. In a minority of countries including the USA, they still primarily use an older technology called FDXA. If you are moving to the USA we would generally advise that you have an FDXA chip implanted, but please contact us first.
Insurance
By choosing Pet ID’s optional Pet Travel Bundle, your pet will be covered for veterinary fees, emergency repatriation, advertising, rewards and quarantine expenses.
All animals have accidents or get ill at some point in their lives. Good quality pet insurance gives you real peace of mind, because under virtually any circumstance, your pet can get the best medical care without you having to worry about the cost. Pet ID pet insurance gives your pet lifetime cover for all eventualities.
Yes, but Pet ID insurance won't cover any illnesses relating to pets not having received their recommended vaccinations.
No, preventative treatments, elective treatments and routine examinations are not covered.
Your pet will be covered for all dental treatment if it results from an accident, however regular dental work is not included.
Yes, Pet ID policies cover hereditary, congenital, long-term and ongoing conditions.
Yes, both Select and Select Plus from Pet ID Insurance cover up to £750 worth of treatments per year, including homeopathic medicines, hydrotherapy, physiotherapy and acupuncture.
When you are already worrying about a pet that is not well, we feel that it’s not fair to have the added worry of waiting for a pet insurance claim to come through. That’s why, wherever possible, we aim to process claims within 7 working days of receiving a completed insurance claim form.
No, all Pet ID Insurance policies are Lifetime policies. As long as you continue the policy, we will continue to pay for your pet’s treatment year after year – and we don’t place exclusions after 12 months.
Our pet insurance policies are underwritten by Allianz Insurance plc.
Equine
Every horse owner wants the best for their horse. This can mean that preventative medicines and treatments have to be administered in the interest of your horse’s welfare. Having a Horse Passport means you can legally access the widest range of medicines and vaccines. This is because if you sign the declaration in section IX, your horse cannot be slaughtered for human consumption and traces of drugs that may be harmful to humans won’t enter the food chain.
Yes, we issue passports for all equines including horses, ponies, donkeys, mules, asses and even zebras.
It is illegal to own an equine without a Horse Passport (a foal must be identified by six months of age or by 31st December of the year of its birth). Non-compliance may result in a fine of up to £5000 and/or a prison sentence of up to 3 months.
An approved Passport Issuing Office cannot issue a Horse Passport if the equine has not been microchipped. Once the equine has been microchipped, the implant site will need to be marked on the silhouette with an ‘
’.
Yes, all equines must be microchipped by law whether they have been freeze marked or not.
An application for a new Horse Passport costs £22.00. Please see our price list for further information relating to duplicate passports, transfer of ownership, change of address and other amendments.
Correctly completed applications for new passports can be issued within 10 working days. Applications can be Fast Tracked in 24 hours for an extra fee of £8. Amendments to passports can take up to 10 days.
The National Equine Database (NED) contains basic horse and owner details from Horse Passports and is used by Defra to monitor passport compliance. For more information on the National Equine Database, visit NED Online.
No, if the passport needs altering you must contact the approved Passport Issuing Office that issued the original passport. If you alter the details yourself, this will invalidate the passport and you will require a duplicate.
You will find details of current regulations on the Defra website.
General
There are many clues that your pet may not be well. Besides obvious signs, they may be off their food, or just don’t seem to be as friendly as usual. If your pet is ill or in pain, by law you need to take it to a vet as soon as possible. If you are concerned about your pet, but are not able to speak to your own vet, you can contact Vetfone who can give advice over the telephone.
To find your nearest RCVS accredited vet, visit the RCVS website.
If your pet becomes ill or is injured, you are required by law to take it to a vet. If you have a problem paying veterinary bills, some vets can arrange payment by installments. Alternatively, Pet ID Insurance offers an affordable way to cover the cost of veterinary treatment. Click here if you would like a quick quote.
Animal charities such as The Blue Cross offer boarding schemes providing temporary care for your pet in an emergency, e.g. if you are admitted into hospital or you have a house fire.
Requirements vary depending on your destination. You should contact DEFRA or your own vet for the latest requirements.
Every dog, while in a public place, has to wear a collar with the name and address of the owner on the collar itself or on a tag. However, there are certain exceptions. Dogs that are working or on official duties for the Armed Forces etc, packs of hounds and registered Guide Dogs are exempt.
All pets need looking after properly. If you are thinking of getting a cat for the first time, you will need:
– Food and water bowls
– A litter tray
– Cat food and litter
– A cat carrier
– Cat toys
– A scratching post
– A collar and tag
– A grooming brush
Buying a puppy is a big commitment. All dogs need regular meals, water and exercise. They also need companionship and taking for walks every day, even in winter.
When bringing a puppy home, you need to give it time to adjust to its new surroundings. Make sure it knows where its bed, food and water bowls are. The bed needs to be warm, dry and comfortable and in a quiet place. It is important to give a new puppy food that it is used to. A sudden change of diet, combined with moving to a new home can cause stomach upsets. Diets can be changed gradually by mixing new food in with the puppy’s original food.
You should walk your puppy on a lead as soon as possible. Use a non-choking collar for a few minutes each day to get your puppy used to it.
If you already have pets, let your new puppy explore its new home before introducing them and when you do, make sure you are in the room. When leaving the puppy with children, make sure they don't pet and pick it up too much.
You should take your puppy to the vets during the first week for a check-up. The vet will arrange vaccinations if necessary and can also offer advice on nutrition and exercise.
Under UK law, a dog is considered to be dangerously out of control if it injures a person, or behaves in a way that makes a person worried that it might injure them. The law applies everywhere that the general public is allowed to go and anywhere your dog is not supposed to be.
If you do not keep your dog under control, your dog could be destroyed and you could be banned from keeping a dog.
lost and found
Pet missing?
If it is microchipped,
call Petlog on
0844 4633 999.
Want to update your details?
Visit the Petlog site now